From 4th July 2011 our savings product range will no longer be offered as new accounts. All existing accounts will continue to be serviced as normal. Our mortgage products will continue to be available to existing Standard Life Cash Savings & Mortgage customers only.
Select a topic from below...
Making a complaint
If I have a complaint what should I do?
Our Internal Complaint Handling Procedure
How will you deal with my complaint
How quickly will you deal with my complaint
What do I do if I am not happy with the outcome?
If you do not understand something or you think there may be a problem, ask for an explanation right away. You can often get matters sorted out quickly and easily if you do this.
Contact the member of staff you originally dealt with. They should be familiar with your case and may be able to clear up any misunderstanding.
If you remain dissatisfied you may wish to make a formal complaint.
It will assist our investigation if you are able to provide the following information:
Please keep a copy of your own letter for your reference.
Barclays Bank is regulated by the Financial Services Authority (FSA) and fully supports and adheres to its rules on complaint handling. Visit the FSA website.
We will:
A manager will oversee this process.
We will always try to resolve all complaints as quickly as possible.
If we are unable to deal with the complaint promptly we will issue you with an acknowledgement letter and provide you with regular updates.
You can write to us at:
PO BOX 23966
Edinburgh
EH3 1BF
Where your concerns cannot be resolved to your satisfaction, you can, at this stage, ask the Financial Ombudsman Service (FOS) to help.
The service is impartial and conducts independent investigations. You may be able to refer your complaint to the Financial Ombudsman Service (FOS).
You can contact the FOS as follows:
South Quay Plaza
183 Marsh Wall
London E14 9SR
0845 080 1800
Call charges may vary.
complaint.info@financial-ombudsman.org.uk